33ba Privacy Policy — How We Protect Your Data

Section 1.1

Information You Provide Directly

When you register an account with 33ba, complete identity verification, make a deposit or withdrawal, or contact our support team, you provide us with personal information that may include:

• Full legal name, date of birth, gender, and nationality
• Residential address and contact details including mobile number and email address
• bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals
• Copies of identity documents submitted as part of the KYC verification process

Section 1.2

Information Collected Automatically

When you access the 33ba Platform, we automatically collect certain technical and usage data through cookies, server logs, and analytics tools. This data helps us maintain Platform security, monitor for fraud, and improve user experience. It includes:

• IP address, device type, operating system, and browser version
• Pages visited, session start and end times, features used, and navigation paths within the Platform
• Geolocation data at the country or city level, derived from your IP address

Section 2.1

Primary Purposes

33ba processes your personal data for the following primary purposes, all of which are necessary for the operation of the Platform and the delivery of our services to you:

• To create and manage your player account, verify your identity (KYC), and maintain your account records
• To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other accepted payment methods
• To provide customer support, respond to queries, and resolve disputes or complaints
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities
• To comply with applicable anti-money laundering (AML) obligations and other legal requirements that apply to online gaming operations

Section 2.2

Secondary Purposes

With your consent where required, 33ba may also use your data to send you promotional communications about bonuses, new game releases, and special offers tailored to your preferences; to personalise your experience on the Platform; and to carry out analytics and research to improve the quality of our services. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing will not affect your ability to use any of the Platform's core gaming services.

Section 4.1

Our General Principle

33ba does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is shared with third parties only where it is strictly necessary for the operation of the Platform, required by law, or where you have given explicit consent. Any third party that receives your data is contractually bound to handle it securely and in accordance with applicable data protection standards.

Section 4.2

Circumstances Where We Share Data

Your personal data may be disclosed to the following categories of recipient where applicable:

• Payment service providers (including bKash, Nagad, Rocket, and partner banks) for the purpose of processing deposits and withdrawals
• Identity verification and KYC service providers who assist with age and identity checks
• Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt) whose platforms are integrated into 33ba for game delivery purposes
• Regulatory authorities, law enforcement agencies, or courts where disclosure is required by applicable law or a valid legal order

Section 6.1

Rights You Hold Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that 33ba holds about you:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restriction — you may ask us to limit the way we process your data in certain circumstances
• Right to object — you may object to processing based on legitimate interests, including processing for direct marketing purposes

Section 6.2

How to Exercise Your Rights

To exercise any of the rights listed above, please submit a written request to [email protected], clearly identifying yourself and the right you wish to exercise. 33ba will acknowledge your request within 5 business days and will endeavour to fulfil valid requests within 30 days. In certain circumstances (for example, where a legal obligation requires us to retain data), we may be unable to fulfil a deletion or restriction request in full — if so, we will explain the reason in writing.

Section 8.1

Security Measures We Employ

33ba takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, secure storage of sensitive data including KYC documents and payment details, access controls that limit internal access to personal data on a need-to-know basis, and regular security reviews of our systems and processes. While we work hard to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 33ba will notify affected users as required.

Section 8.2

Your Responsibility

You are responsible for keeping your 33ba account credentials — including your username and password — confidential. Do not share your login details with any other person. 33ba support staff will never ask for your password via email, live chat, or any other channel. If you suspect that your account has been accessed by an unauthorised party, you must change your password immediately and notify us at [email protected] so that we can take appropriate protective action on your account.